Welcome to Singer Store’s FAQ section! We’re here to help make your sewing journey as smooth as possible. Below you’ll find answers to common questions about our products, shipping, payments, and more.
📦 Shipping & Delivery
How long does order processing take?
We process orders within 1-2 business days. Orders placed on weekends or holidays are processed on the next business day. You’ll receive tracking information via email once your order ships.
What shipping options do you offer?
We offer two convenient shipping options:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: Via EMS on orders over $50, delivered in 15-25 business days after dispatch
• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: Via EMS on orders over $50, delivered in 15-25 business days after dispatch
Do you ship worldwide?
Yes! We ship globally from our Dallas, Texas headquarters. However, we’re unable to deliver to some remote areas in Asia and selected isolated regions. Our checkout system will automatically verify if we can deliver to your address.
Will I have to pay customs fees or import taxes?
Customers are responsible for any applicable customs duties or import taxes. These fees vary by country and are not included in your order total.
🧵 Products & Quality
What types of sewing products do you offer?
We carry a comprehensive range of sewing essentials including:
• Sewing Machines & Overlockers
• Presser Feet & Needles
• Bobbins, Threads, and Cottons
• Dress Forms & Extension Tables
• Bags, Storage Solutions, and Essential Add-ons
• Sewing Machines & Overlockers
• Presser Feet & Needles
• Bobbins, Threads, and Cottons
• Dress Forms & Extension Tables
• Bags, Storage Solutions, and Essential Add-ons
Are your products genuine Singer products?
Yes! We are an authorized Singer retailer offering genuine, quality sewing tools and accessories. Every product is carefully packed with attention to detail, just like you bring to your sewing projects.
Do you offer products for both beginners and professionals?
Absolutely! Our product range caters to everyone from fashion students and hobbyists to professional tailors and designers. Whether you’re buying your first dress form or upgrading to a heavy-duty machine, we have what you need.
💳 Payments & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
How can I qualify for free shipping?
Orders over $50 automatically qualify for free shipping via EMS. Smart Shopping Tip: Combine your sewing essentials like bobbins, threads, needles, and accessories to reach the $50 threshold while building your complete sewing toolkit!
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so we can only accommodate changes if we receive your request before your order enters the shipping process.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with all packaging. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your payment method and financial institution.
🌍 International Orders
Why is my tracking number not updating?
International shipments may experience delays in tracking updates due to customs processing. Delivery times are estimates and may vary. If your tracking hasn’t updated for an extended period, please contact us.
Will someone need to sign for my delivery?
For security purposes, a signature may be required upon delivery for all shipments.
What if my country has restrictions on sewing equipment?
It’s the customer’s responsibility to check import restrictions for sewing equipment in their country. We cannot be held responsible for items seized by customs.
Need More Help?
Our customer service team is here to support your creative journey!
Email: [email protected]
Response Time: Within 24 hours during business days
Store Address: 285 Meadow Lane, Dallas, TX 75201
Have tracking questions or delivery concerns? We’re here to help ensure your sewing essentials arrive exactly when you need them.