Our Commitment to Your Sewing Journey

At Singer Store, we understand that every sewing project is a creative expression. Just as you carefully select your fabrics and threads, we want you to feel completely confident in your purchases from our global sewing community. Whether you’re a professional tailor, a passionate hobbyist, or just starting your sewing adventure, we’re here to support your creative process with reliable tools and exceptional service.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days from the time we receive your order. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Best for: Faster delivery with reliable tracking

Free Shipping

  • Available for: Orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Best for: Budget-conscious shoppers who don’t mind longer wait times

Note: We ship globally, excluding some Asian countries and remote areas. International customers may be responsible for customs duties and taxes in their country.

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to test your sewing tools and ensure they meet your creative expectations.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In original packaging with all tags and accessories included
  • Unused and in the same condition as when you received it
  • Accompanied by the original receipt or proof of purchase
  • Returned with all original manufacturer’s packaging and documentation

⚠️ Non-Returnable Items

For health, safety, and hygiene reasons, the following sewing items cannot be returned or exchanged:

  • Needles (due to hygiene considerations)
  • Sewing Machine Feet (Presser Feet) that have been removed from original packaging
  • Opened or used Bobbins and Cottons/Threads
  • Personalized or custom-ordered items
  • Items marked as final sale

Step-by-Step Return Process

Step 1: Contact Our Customer Service Team

Within 15 days of receiving your order, please email us at [email protected] with:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for the return
  • Whether you prefer a refund or exchange

Step 2: Wait for Return Authorization

Our team will respond within 24 hours during business days with:

  • Return Authorization Number
  • Shipping instructions and return address
  • Any special instructions for your specific items

Step 3: Package and Ship Your Return

Please include in your return package:

  • All items in original packaging
  • Original receipt or packing slip
  • Return Authorization Number clearly visible on the outside

Step 4: Processing Your Return

Once we receive your return, we will:

  • Inspect the items within 2-3 business days
  • Process your refund or exchange
  • Send you a confirmation email

Return Shipping Information

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error or defective products
  • Original shipping fees are non-refundable for returns that are not due to our error

International Returns

For our global sewing community outside the US, please note that any customs duties or international shipping costs for returns are the customer’s responsibility.

Refund Timeline & Methods

Processing Time

Refunds are processed within 3-5 business days after we receive and inspect your return.

Refund Method

Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Please note: The timing of when you receive your refund depends on your financial institution’s processing times.

Exchange Process

If you need to exchange an item for a different size or product:

  • Follow the same return process outlined above
  • Clearly state in your email that you want an exchange
  • Specify the replacement item you’d prefer
  • We’ll ship your replacement once we receive your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Need Help With Your Return?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges:

  • Email: [email protected]
  • Response Time: Within 24 hours during business days
  • Store Address: 285 Meadow Lane, Dallas, TX 75201

We’re committed to ensuring your sewing journey is as smooth and enjoyable as possible. Happy sewing, and thank you for being part of the Singer Store community!